Support

If you're signed in, open the chat bubblein the corner of the app. It answers from our help articles, links the ones it used so you can read further, and tells you honestly when it doesn't know rather than guessing — at which point it points you to email. The same articles are browsable and searchable inside the app under Support.

A few things resolve the majority of issues:

• Check the FAQ. Our FAQ covers accounts, credits, voice, the Depth Passport and privacy.
• Voice not recording? Make sure your browser has microphone permission for this site, and that no other app is holding the mic. You can always type your answer instead.
• Something looks stuck? A hard refresh usually clears a stale session. Your credits and history are saved to your account, not the browser tab.
• Credits or billing. Balances and expiry are shown on your account page; how credits work is explained on Pricing.
• Public profile or messages? Your Depth Passport is private until you publish it, and you can unpublish, block a member, or turn contact off at any time from the passport page. Unwanted messages can be reported from the message itself.

Still stuck? Email support@practicedepth.com and we'll help. To speed things up, include:

• The email address on your account
• What you were trying to do
• What you expected, and what actually happened
• A screenshot, if you have one

We aim to reply within a few business days. You can also reach us via the contact page.

For billing questions, credit expiry, or a refund enquiry, email support with your account email and we'll look into it. For privacy requests and account/data deletion, see Privacy Policy — you can also delete your extracted CV data yourself from Settings at any time.